Common Questions and Maintenance Tips

Common care for granite involves periodic washing with clean water and a soft soap or natural stone cleaner. We recommend using Revitalizer by DuPont or Apex’s 3 to 1 cleaner, polisher and protector. Using a soap or cleaner, wash in small, overlapping sweeps. Rinse thoroughly with clean water to remove all traces of soap or cleaner solution. Dry with a soft cloth and allow to thoroughly air dry.

We recommend sealing your granite every 2 – 5 years, depending on the density of granite in your home and in combination with the daily products used to clean the countertops. The best way to test your granite is to apply water onto the countertop , if the countertop is sealed then the water should bead on the surface. If you notice the water is absorbs, or if a moisture mark is left, after the water has been removed it is time to seal your granite countertops.

Sealing your granite is an easy process and doesn’t take a lot of time. We recommend using Bullet Proof sealer by Dupont. This can be purchased at our sales room.

Granite countertops are surprisingly resilient to stains. Wipe up any spills on the countertops within a reasonable amount of time. Paying special attention to these items oil, acid, oven cleaners, and juices can greatly reduce the chance of a stain occurring.

Under general household use granite surfaces cannot be damaged by sudden and rapid temperature changes. However, we still recommend using a hot pad or trivet.

Your countertop is a highly scratch resistant surface; however can be scratched. Avoid abuse to the surface by refraining from using sharp objects directly onto the surface. Improper use can result in scratching.

Acid cleaning agents should be avoided because they could etch the surface compromising the polished finish. The use of non-acidic cleansers is recommended.

Common care for marble involves frequent washing with clean water and a soft soap or natural stone cleaner. We recommend using Revitalizer by DuPont. Using a soap or cleaner, wash in small, overlapping sweeps. Rinse thoroughly with clean water to remove all traces of soap or cleaner solution. Dry with a soft cloth and allow to thoroughly air dry.

We recommend sealing your marble every year. The best way to test your marble is to apply water onto the countertop , if the countertop is sealed then the water should bead on the surface. If you notice the water absorbs, or if a moisture mark is left, after the water has been removed it is time to seal your marble countertops.

Sealing your marble is an easy process and doesn’t take a lot of time. We recommend using Bullet Proof sealer by Dupont. This can be purchased at our sales room.

Marble countertops are not resilient to many household items. The most problem causing agents are; lemons, limes, oranges, wine (anything with an asdic base) make-up, tooth paste, hair spray, perfumes, chemical and solvent base cleaners and cooking oils just to name a few. These can all cause etching (polish removed from surface of counter) and stains if left un-attended on a marble countertop. It is very important to take care when using any of these products.

Under general household use marble surfaces cannot be damaged by sudden and rapid temperature changes. However, we still recommend using a hot pad or trivet.

Your countertop is not scratch resistant and be scratched/bruised easily. Avoid abuse to the surface by refraining from using sharp objects directly onto the surface. Improper use can result in scratching and bruising.

Acid based cleaning agents should be avoided because they could etch the surface compromising the polished finish. The use of non-acidic cleansers is recommended.

Common care for quartz involves periodic washing with clean water and a soft soap or natural stone cleaner. We recommend using Revitalizer by DuPont. Using a soap or cleaner, wash in small, overlapping sweeps. Rinse thoroughly with clean water to remove all traces of soap or cleaner solution. Dry with a soft cloth and allow to thoroughly air dry. Your countertop is composed of non-porus materials that require no sealing to protect them

If you are unable to remove an adhered blemish there is a product named Bar Keepers Friend, this can be purchased at our sales room. We will advise how to use this product at the time of purchase.

Quartz surfaces can be damaged by sudden and rapid temperature changes. Therefore, we suggest that hot pots and pans never be directly placed on the surface. We also recommend a hot pad or trivet be placed on the surface under cooking units such as electric frying pans, crock pots, or roaster ovens.

Your countertop is a highly scratch resistant surface; however can be scratched. Avoid abuse to the surface by refraining from using sharp objects directly onto the surface. Improper use can result in scratching.

It’s important to be aware that like any other surface, your new quartz countertop can be permanently damaged if exposed to strong chemicals and solvents that can damage its physical properties. Never clean your surface with products that contain Trichlorethane or Methylene chloride, such as paint removers or strippers. Avoid the use of highly aggressive cleaning agents such as oven/grill cleaners and dishwasher polishing agents that have high alkaline/pH levels (pH 8.5 or higher). Products containing oils or powders may leave a residue and should be rinsed off thoroughly. Should your surface accidentally be exposed to any of these damaging products, rinse immediately with clean water to neutralize the effect.